Responsible Gaming

Responsible gaming means choosing to play for entertainment while staying in control of time, money, and emotions. The goal of this page is to help you make informed decisions, recognize risks early, and use the available protection tools. Observe: understand how gambling works and where risks arise. Expand: apply limits, pauses, and support. Reflect: review your play and adjust. betfair-casino-canada, available only via betfair-casino-ca.com where lawful, is committed to assisting you with practical tools and confidential help.

Risk Awareness

OBSERVE: Gambling involves chance; losses are possible and common. Early signs of risk include increased frequency or size of bets, chasing losses, playing longer than planned, playing to escape stress, hiding play from others, borrowing to gamble, or feeling irritable when unable to play.

EXPAND: Monitor your own behavior and use the self-check below. These indicators are not a diagnosis but help you decide when to set stricter limits or seek support.

REFLECT: If several items apply, consider using a Time-Out, setting stricter limits, or contacting a helpline listed below.

Quick self-assessment

• I often gamble longer or spend more than I intended.
• I chase losses or feel I must win back money quickly.
• I think about gambling when I should be doing other things.
• I have hidden my gambling from family or friends.
• I feel anxious, irritable, or guilty about my gambling.
• I have borrowed money or sold belongings to fund gambling.
• Gambling has affected my sleep, work, studies, or relationships.
• I struggle to stop even when I tell myself I will.

If you answered "yes" to two or more, take a break now and talk to a professional support service.

Limits & Tools

OBSERVE: Limits help you decide "how much and how long" before you play. They are most effective when set in advance and kept unchanged during sessions.

EXPAND: On betfair-casino-ca.com, you can set deposit and time controls in your account. Menu names may differ slightly by device; if you cannot find them, contact support.

REFLECT: Choose conservative limits aligned with your disposable entertainment budget, not income or savings. Review monthly.

Deposit limits (daily / weekly / monthly)

1. Go to My Account -> Responsible Gaming -> Limits.
2. Select Deposit Limits, then choose Daily, Weekly, and/or Monthly.
3. Enter an amount you can comfortably afford to lose (example: Daily CA$25, Weekly CA$75, Monthly CA$250).
4. Confirm. Reductions take effect immediately; increases may have a cooling-off period (typically 24 hours or more) and require reconfirmation.

Time controls (session timer and reminders)

1. My Account -> Responsible Gaming -> Time Management.
2. Enable session reminders (e.g., every 30 or 60 minutes) and set a maximum session length (e.g., 60-120 minutes).
3. When the alert appears, end the session or take a scheduled break.

Short breaks ("Time-Out")

1. My Account -> Responsible Gaming -> Time-Out.
2. Choose a pause of 24 hours, 48 hours, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or play until the Time-Out ends. Marketing communications will be suppressed during the Time-Out where technically feasible.

Regional compliance note (CA): Age restrictions apply: 19+ in most provinces and territories; 18+ in AB, MB, and QC. Access is only for players legally permitted to use betfair-casino-ca.com in their province/territory. Some tools may be supplemented or limited by provincial frameworks (e.g., Ontario iGO/AGCO).

Self-Exclusion

OBSERVE: Self-exclusion is for when you need a longer, enforced break. It blocks access for a set period and cannot be lifted early.

EXPAND: Use operator-level self-exclusion here and, where available, enroll in your provincial program for broader coverage (see Support Resources).

REFLECT: Choose the longest period you believe you need. If in doubt, select at least six months.

How to self-exclude on betfair-casino-ca.com

1. My Account -> Responsible Gaming -> Self-Exclusion.
2. Select a duration: 6 months, 1 year, 3 years, 5 years, or lifetime.
3. Read the acknowledgement of consequences and confirm your decision.
4. You will be logged out immediately. We will suppress marketing to your registered details and prevent re-registration to the extent technically feasible.

Consequences and funds

• Login, deposits, and play are blocked for the chosen period.
• Eligible withdrawals of cleared balances can be requested by contacting support; verification and AML checks may apply. Bonuses and promotional entitlements are forfeited during exclusion.
• Lifetime exclusions are intended to be permanent. Any request to review a lifetime exclusion (if permitted by law) would be considered only after a significant minimum period and robust evidence of sustained recovery.

For help initiating or confirming exclusion, use the feedback form below. In Ontario, also consider iGaming Ontario's self-exclusion (My PlayBreak). In QC, Loto-Québec's self-exclusion is available; in BC, the GameSense Self-Exclusion program applies. Program availability and scope vary by province.

Support Resources

OBSERVE: Confidential help is available 24/7 across Canada. Provincial helplines and international organizations provide counselling, referrals, and crisis support.

EXPAND: Contact the service in your province/territory for gambling-specific assistance. Use blocking tools to reduce exposure. Families can access dedicated support.

REFLECT: Reaching out early improves outcomes. Your data is handled confidentially by these services.

Local support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600, 24/7; English and French; live chat and email available via connexontario.ca.
• British Columbia - Gambling Support BC: 1-888-795-6111, 24/7; multiple languages; gamblingsupportbc.ca.
• Quebec - Jeu: aide et référence: 1-800-461-0140, 24/7; French and English; jeuaidereference.qc.ca.
• Alberta - AHS Addiction Helpline: 1-866-332-2322, 24/7; English with interpreter services; albertahealthservices.ca.
• Crisis support (Canada): Dial or text 988 for immediate mental health or suicide crisis support, 24/7 (not gambling-specific).

If your province is not listed, contact your local health services or visit your provincial government website for the "problem gambling helpline."

Self-exclusion schemes (selected)

• Ontario (CA): iGaming Ontario/AGCO Self-Exclusion (My PlayBreak) for provincially regulated sites.
• Quebec (CA): Loto-Québec online and land-based self-exclusion program.
• British Columbia (CA): GameSense Self-Exclusion through BCLC.
• United Kingdom: GAMSTOP (national online self-exclusion).
• Spain: General Registry of Gambling Access Bans (RGIAJ).

Blocking tools and financial safeguards

• Device/site blocking: Gamban (paid), BetBlocker (free). Install on all devices used to access gambling sites.
• Card/bank blocks: Ask your bank to block gambling transactions (MCC 7995) where available; consider separate accounts for bills and savings.

Family and affected others

• Gam-Anon: gam-anon.org - meetings and resources for families and friends.
• SMART Recovery Family & Friends: smartrecovery.org - evidence-based groups for loved ones.
• Credit counselling: Consider accredited non-profit services in Canada for debt management and budgeting support.

Confidentiality: Independent support services keep your information private and do not share details with betfair-casino-canada.

Help for Family

OBSERVE: Problem gambling can cause secrecy, mood changes, financial strain, and conflict at home.

EXPAND: Prepare for a calm conversation focused on concern, not blame. Choose a private time, use "I" statements, and suggest practical steps.

REFLECT: Safety first: if there is risk of harm, call 911 or 988. Otherwise, encourage professional help and boundaries.

How to start the conversation

• Express care: "I'm worried about how gambling is affecting you and us."
• Share specific observations without accusations.
• Offer support: "Let's look at support options together."
• Set clear financial boundaries and protect household funds.

Next steps and resources

• Encourage the person to call a provincial helpline (see Support Resources).
• Attend Gam-Anon or SMART Family & Friends.
• Consider counselling with a licensed psychotherapist or addiction specialist (telehealth options available Canada-wide).
• Review credit, joint accounts, and bill payments; consider freezing non-essential credit.

Operator's Commitment

OBSERVE: betfair-casino-canada applies international safer-gambling standards and monitors for "markers of harm." Corporate group: Flutter Entertainment plc (founded 2000). Certain Betfair services are licensed in other jurisdictions (e.g., UK Gambling Commission licence 39439 held by PPB Counterparty Services Limited; Malta Gaming Authority authorizations). These licences do not replace any Canadian provincial requirements.

EXPAND: We analyze patterns such as rapid deposit escalation, chasing losses, late-night play, frequent reversals of withdrawal, extended sessions, declined payments, and customer disclosures. We may display safer-gambling messages, require limit setting, or restrict features.

REFLECT: If risk patterns are detected, our team may contact you via registered details to discuss tools (limits, Time-Out, self-exclusion). We may apply protective measures, including temporary restrictions, especially where we cannot make contact or risk appears acute. All actions comply with applicable laws, AML obligations, and our Terms.

Updates

OBSERVE: Responsible gaming requirements evolve with provincial and industry standards.

EXPAND: We will notify you of material changes by website banners/notices on betfair-casino-ca.com and, where appropriate, by email to your registered address.

REFLECT: Please review this page regularly and re-assess your limits after any change.

Last updated: 2025-10-27

Contact & Feedback

OBSERVE: Some users prefer direct, confidential contact with our safer-gambling team.

EXPAND: At this time, betfair-casino-canada does not publish a dedicated responsible gaming phone number or email address. Please use the secure form below; we will reply from an official betfair-casino-ca.com address. You may also reach general support via the Contact/Support link on betfair-casino-ca.com.

REFLECT: If you need urgent help, contact a provincial helpline or 988 (crisis) immediately.

Responsible Gaming - Confidential Request

Full name (as on account):


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How can we help?
Help setting/changing limits Request Time-Out Start/confirm self-exclusion Wellbeing / safer-gambling discussion Other (describe below)

Details (do not include passwords):


Preferred contact method:
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Legal notice: Access to betfair-casino-ca.com is restricted to adults legally permitted to gamble in their province/territory (generally 19+, or 18+ in AB/MB/QC). Availability may vary by location and applicable laws. This page provides general information and does not replace professional advice. Where Canadian provincial rules apply (e.g., Ontario iGO/AGCO), they take precedence over any conflicting statement here.